Payment and Shipping Information
We accept credit card payments online via PayPal, the leading online payment services provider. You are not required to set up an account with PayPal to use a credit card to pay for your order.
If you do not want to use PayPal for payment, we can also accept payment through our standard credit card merchant services account; however, our online interface does not accommodate this method and so we need you to fax or phone your order in.
We also accept payment by check or money order, which can be directed to:
We strive to ship orders as quickly as possible once they're placed. However, there will be times when we do not have your complete order in current inventory and will need to backorder items. If we are unable to ship portions of your order within two business days of order placement, we generally will write to you to let you know what the timeframe for order fulfillment will be and allow you to revise or cancel the order accordingly.
Our general policy for bulk cable and connectors is that all sales are final; we accept returns only on the basis that we have shipped the wrong product, or that the product shipped was defective. In some cases we may make a discretionary exception to this policy; however, any return will be subject to a 20% restocking fee.
Domestic orders within the 50 United States can be shipped by US Priority Mail, or by Federal Express Ground, Second Day Air or Overnight service. Shipping charges are calculated on the basis of the order weight and your shipping address.
Domestic orders outside of the 50 states (APO/FPO addresses, Puerto Rico, Guam, USVI) can be shipped by Priority Mail only.
International orders are shipped via the postal service; there are three different services generally available, but not all are available to all countries. These are:
International Customers Please Note: International shipping is, unfortunately, fraught with headaches. Sometimes packages disappear into customs processing for weeks at a time. Sometimes packages which are trackable, e.g., Express Mail International, will show tracking information only up to the point where they leave the US, and then nothing further until delivery. It is important to understand that all we can do is ship your package, by the method specified, in a timely manner; once it is out of our hands, we have no control whatsoever over the manner in which it is delivered, the timeliness of customs or mail processing, the receiving nation's imposition of taxes and fees, or any other aspect of the handling of your order. If you select a nontrackable shipping method, it is truly nontrackable; do not expect us to be able to tell you anything at all about the location or status of a nontrackable shipment other than to tell you how and when we shipped it.
Reshipment Policy for Lost Orders:
On very rare occasion, an order will be lost in shipping. In such cases, we will reship the goods only if the order was originally shipped by a method which provides tracking and insurance for loss; otherwise, shipment is at the buyer's risk. Specifically, this means we will reship domestic orders shipped via FedEx Ground or Express services, and international orders shipped via Express Mail International.